Business Cases

IT Services

Designing an operating model that can actually execute strategy

Layered navy architecture with gold connecting lines, symbolising strategy cascading into execution

The challenge

An organisation had adopted agile practices but was facing a familiar problem: agile teams were not automatically creating an agile organisation.

Portfolio priorities, organisational structures, governance and delivery teams were not sufficiently connected.

The transformation

The organisation redesigned the way strategy moved into execution.

  • A Target Operating Model
  • Portfolio and delivery alignment
  • Scaled agile ways of working
  • Clearer governance and decision-making
  • Clearer connections between strategic priorities and delivery teams

What changed

The organisation created a more coherent link between strategy, portfolio, products and delivery.

The focus moved from “Are our teams agile?” to the much more important question: “Can the organisation consistently turn strategic priorities into outcomes?”

Agile teams do not make an agile organisation. The operating model does.

Measurable Impact

What the organisation gained

  • A Target Operating Model connecting strategy, portfolio and delivery
  • Portfolio priorities traceable down to delivery teams
  • Governance and decision-making clarified at every level
  • Execution measured on outcomes, not on team-level agile maturity

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